Has a payment to BELL ONLINE LTD appeared on your bank/card statement?
If you're not sure what the payment was for, we provide web hosting, domains and streaming services.
If you believe that a payment was not authorised by you or you forgot to cancel your auto renewal then please contact us here before speaking to your bank, as we can investigate and refund accidental payments much more quickly.
There are currently no known issues related to media streaming services.
There are currently no known issues related to web hosting services.
Due to a recent Google Chrome update, plain HTTP content (such as many audio streams) will not be played for some Chrome users if hosted on a TLS enabled web page. Previously, the user would have seen a ‘mixed content’ warning and the stream will have played normally.
The player that we provide with your MixStream server automatically detects whether a TLS stream is required (this has been the case for some time now as it avoided the mixed content warnings), but if you are using any other player (such as your own HTML5 player or a third party player) on your TLS enabled website then you will need to change your stream URL to the secure version.
To obtain your TLS stream URL, please log into the dahsboard and click the ‘Servers’ option in the menu, navigate to your server and scroll down to ‘Listener Connections’. You will need to use the ‘Stream URL (TLS)’ or ‘TLS Proxy’.
If you use Shoutcast then the TLS stream is provided via a web proxy.
Icecast servers support TLS natively – this makes it more reliable than using a proxy.
What is TLS?
TLS was formerly known as SSL and is the name of the encryption that’s used for securing web pages. You can tell if a web page is TLS enabled by looking at the URL – if it starts with https:// and not http:// then it is TLS enabled.
Do I need to make changes if my website isn’t TLS enabled?
No, if your web page starts with http:// then you don’t need to use the TLS enabled stream URL.
The developer of the PayPal Billing gateway has now released an update to fix the issues we’ve had over the last few weeks and we are now able to automatically process PayPal payments again.
We are currently unable to take payments automatically via PayPal Billing Agreements. This is due to a recent update to our billing system, we use a third party module for PayPal Billing Agreements and are currently waiting for the module provider to release an update to fix the problem.
We expect this to be resolved in the next 1-2 weeks, however for this month, please complete your payment manually by going to the invoice and making your payment from there. You can still pay manually through PayPal and automatic payments will resume as soon as possible.
Thank you for your patience.